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Online Services

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Order Repeat Prescriptions Online

We are now able to offer you the opportunity for you to request repeat prescriptions online. If you would like to access our SystmOnline repeat prescription service, please email with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16 years old an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially. 


Booking Appointments Online

We offer the ability for patients to book appointments online, which means you can book an appointment 24/7 without having to phone the surgery.  Please note the appointments offered are routine GP appointments only and due to current COVID safety requirements are telephone appointments.

To access the appointments online please login using your SystmOnline login, which is the same login details as the online repeat prescription requests. If you don’t have a SystmOnline login, please email with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.

Cancelling Appointments Online

If you cannot attend an appointment for any reason and you are registered to use SystmOnline, you can cancel your appointment using SystmOnline, this must be done 1 hour before your appointment time.

Viewing Your GP Health Record

We are now able to offer you the ability to view parts of your medical record, which is also accessed by logging into your SystmOnline account using the same login details for ordering prescriptions and booking appointments.  If you would like access to your GP Health Records and you don’t have a SystmOnline login please email with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.  Once you have received these, please login and request access to your Health records via your SystmOnline account, this will then be updated on your records once received by our staff. 

Click this link for further information on GP Online Services. 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

All patients attending the surgery for an appointment will be asked to wear a face mask (with the exception of small children and babies) Please contact reception if you do not have a face mask.

Welcome to the Cranborne Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical information.

The Cranborne Practice is a member of the Crane Valley Primary Care Network, or PCN.  

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with general practices being a part of a network. Primary care networks are the way local health services can work together to best meet the needs of the patients they serve.  The Crane Valley PCN represents four practices in East Dorset:

  • Barcellos Family Practice
  • The Cranborne Practice
  • Verwood Surgery
  • West Moors Village Surgery

For more information about the Crane Valley PCN and the services offered, follow this link:>>

Over The Counter Medicines (OTC)

The Cranborne Practice no longer prescribes Over the Counter medicines for a range of minor health conditions, as the NHS currently spends £136 million on prescriptions for medicines such as Paracetamol that can be bought over the counter at Pharmacies and Supermarkets. 

By reducing the amount the NHS spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes, and mental health problems.

Please click here for more information and a list of minor health conditions you can buy over the counter medicines for.

Guidance for Parents Asked to Provide a GP Note for School

Please note that GPs do not have a statutory duty to provide informal sick notes for children.  Your relationship with the school should be such that any concerns over a child's absence can be resolved without the need for you or the school to ask your GP to provide any supporting evidence.  For a copy of our Guidance please follow this link:>>Guidance for parents asked to provide a GP note for school

Improving Access to General Practice Services

We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you like to be offered one of these appointments, please ask. These appointments may be at a different site e.g. Poole General Hospital.

About the Dorset Care Record (DCR)Dorset Care Record logo

The Dorset Care Record is a new, confidential computer record that will, over time, include a range of health and social care shared information to help improve the care you receive.  The DCR is a safe way to keep all of your health information in one place. This means that it is easier and quicker for GP's, Nurses, and Social Workers to give you the right care.

If you have not already been given a booklet, then please ask Reception for a copy. Further information is also available by following this link:>>Welcome to the Dorset Care Record. 

Dorset Care Record Stakeholder Update

Asthma Review

Have you recently received a letter from us for an Asthma review, if so please click here to be taken to our Asthma review questionnaire for completion.

Meningitis ACWY Vaccination

The MenACWY vaccine protects against 4 different strains of meningococcal bacteria that cause meningitis and blood poisoning (septicaemia).  If you are under 25 years old and have not yet had your MenACWY vaccine, then please call either surgery to book an appointment.  For more information of the MenACWY Vaccination please follow this link:>>MenACWY vaccine overview.

Shingles Vaccination

A vaccine to prevent shingles, a common, painful skin disease is available on the NHS to people in their 70s.  Your eligibility for a singles vaccination can be checked by following this link:>>Shingles eligibility.

Please call Cranborne Surgery or Lake Road Surgery to book an appointment.

Promoting the importance of childhood vaccinations

The vaccination jabs that children receive in their early years – between birth and when they first go to school – are very important in helping them build protection against infections such as meningitis, diphtheria, polio, measles, and mumps. 

These diseases are in circulation and an infection can cause serious complications, particularly for a child.  But it is not only the child who is protected, vaccination programmes protect the whole population by making it harder for a disease to spread to others. 

It is particularly important that children are fully up-to-date with all their jabs before they start school for the first time, which is when they come into contact with more potential sources of infection.

The vast majority of parents do ensure their child has been fully protected, but there are many children who are missing doses and are therefore at risk.

Poster encouraging childhood vaccinations

More information is available on the NHS Choices website, and if in any doubt that your child is missing important vaccinations you should speak to one of our Receptionists to check your child’s immunisations are up-to-date.

Care Quality Commission Logo  Inspection date: 29th November 2016. Overall rating:  Good

Get well, keep well

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription and booking appointments. If you are registered for our online services, please be aware that you can cancel appointments via the online service as long as it is 1 hour in advance, but sooner would be advisable to allow the appointment to go to another patient. If you are not already registered and you would like to register for our online servicesplease email with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.

Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Practice Participation Group LogoThe Cranborne Practice has an active Patient Participation Group (PPG) that meets at least quarterly.   The PPG is formed by people from a variety of backgrounds, who each bring something different to the group. Its members are volunteer patients who work with the managers and clinicians at The Cranborne Practice and Lake Road Surgery to support and promote the best possible health care for all patients.  We welcome everyone to join our Patient Participation Group and more information can be found by following this link:>> Patient Participation Group.

Patient online services logo Systmonline

(Site updated 17/06/2021)

Contact Details

The Cranborne Practice

Contact Telephone

01725 517272

Lake Road Surgery

Contact Telephone

01202 822825
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