The NHS Friends and Family Test

We want you to have the best possible care experience from The Cranborne Practice.  The NHS Friends and Family Test (FFT) gathers patient feedback so we may review our service continually.

The FFT allows our patients, carers, and loved ones to leave feedback on their care and treatment.  Patients are asked to consider: "Thinking about your most recent visit to our Practice, overall, how was your experience?"

Please tell us what you think about the care or treatment you have received by using our Friends and Family Test Feedback Form>>  Note this is for feedback only and not enquiries.

This form has been developed based on NHS national guidance on FFT feedback to help GP Practices improve patient experience.  Answers can be ranked from "very good" to "very poor", and there is an opportunity to explain the score given to us by adding comments.  This is important because we can only know what we do well and how we could do better if you let us know.  FFT feedback is regularly reviewed by the Practice team and discussed with our patient Participation Group members. 

Working alongside practice teams, our Patient Participation Group (PPG) members get involved in a variety of activities. As well as providing feedback on our services the PPG provides help to get information out to the wider patient population and work on projects which bring health and wellbeing benefits to their fellow patients.

Find out more about our PPG and how to join here>>

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Follow this link to view details of The Cranborne Practice complaints process>>