How to contact us

Via email: cranborne.reception@dorsetgp.nhs.uk

Cranborne Surgery, Pennys Lane, Cranborne BH21 5QE

01725 517272

Lake Road Surgery, Lake Road, Verwood BH31 6EH

 01202 822825

At times our lines can get busy we ask for your understanding.

You can also contact us quickly and securely using our online forms here>>


For information on our opening hours and where to find us, please visit our Contact Us page by following this link>>

We have one aim: to support, assist, treat and care for the community of Cranborne, Verwood and the surrounding area, helping people to obtain, regain and maintain a healthy quality of life.

We currently serve over 12,600 patients at our two surgeries based at Pennys Lane, Cranborne and Lake Road, Verwood.


Our website

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

We provide a full range of NHS care services many of which can be accessed from the website. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.  

This website site has been developed in consultation with the members of our Patient Participation Group (PPG) to ensure it provides the information, advice, and access to the relevant services we provide to our patients.  Website content is regularly reviewed by the Practice and members of the PPG to ensure that it continues to meet the needs of our patients and provide quick and easy access to GP services online.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical information.

Visit our Practice Information page for further details>> 

an ambulance in transit

If you require urgent medical attention or advice outside of normal surgery hours please dial 111 or follow this link to visit 111 online>>   Please note that the 111 call back service may be busy, and you might have to wait longer to get a call. 

For injuries that are not life threatening or serious, minor injuries units and urgent care centres can help. To find your local Minor Injuries Unit visit www.dorsethealthcare.nhs.uk/miu.

Please only use A&E or 999 only in an emergency for serious or life-threatening situations.

In a genuine emergency you should call 999.  Chest pains and/or shortness of breath constitute an emergency.

Contact the PPG

The Cranborne Practice PPG logo

About our PPG and how to find out more

The Cranborne Practice Patient Participation Group (PPG) is formed of people from a variety of backgrounds, who each bring something different to the group. Its members are volunteer patients who work with the managers and clinicians at the Practice to support and promote the best possible health care for all patients.

Our Patient Participation Group works with us to help improve the quality of healthcare and response to patient needs. 

For more on our PPG Page follow this link>>

We welcome your feedback

Please tell us what you think about the care or treatment you have received from us using our Friends and Family Test Feedback Form>>  Note this is for feedback only and not enquiries.

This form has been developed based on NHS national guidance to help GP Practices improve patient experience.  Referred to as the Friends and Family Test (FFT), it is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

FFT feedback is regularly reviewed by the Practice team and discussed with our patient Participation Group members.  A summary of FFT feedback is regularly published on our FFT web page:>>

The Cranborne Practice is part of the Crane Valley Primary Care Network (PCN)

The Crane Valley PCN represents four practices in East Dorset:

  • The Cranborne Practice
  • Barcellos Family Practice
  • Verwood Surgery
  • West Moors Village Surgery

For more information about the Crane Valley PCN and the services offered across the locality, visit www.cranevalleypcn.org.


Our latest news and Patient information

Our February Carers Event
Our Social Prescribers Health & Wellbeing Team invite you to join them for friendly chat, support and advice ...
Making a Repeat Prescription Request? Please Only Order What You Need!
Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We a...
Community SWITCH - a Path to Improved Health and Well-being
At The Cranborne Practice, we want to do all we can to help you with your well-being needs.  What ...
Information on Measles Outbreak in the UK
As is being reported in the media, there has been an outbreak of measles in the West Midlands, which is likely ...
An update on our planned surgery building improvements
Work is scheduled to start 22nd January 2024   As previously advised, we are delighted to proceed wi...
Additional Consulting Rooms at Lake Road
We are delighted to share some exciting news regarding our ongoing efforts to enhance and improve our patients&rsqu...
Fake Lloyds Pharmacy Emails
A phishing email campaign is currently targeting people with fake Lloyds Pharmacy emails. The emails falsely claim th...
Our New Telephony System
As part of our continuing commitment to improving patient access, we are pleased to advise that we are installing a n...
Online access to GP Health Records
From November 2023 all patients in our network who are over 16 will be able to view notes and health records. Th...
Information For Patients Attending The Crane Valley PCN Vaccination Centre
Autumn COVID-19 Booster Vaccination Clinics are being held as drive through clinics on weekd...
Winter Flu Vaccination Programme 2023/24 update
We are now taking bookings from eligible adult patients for this year’s Winter Flu Vaccinations. Find out ...
Our NHS Friends and Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gatheri...
Summer 2023 edition of The Doctors Notes
We’re pleased to publish our Summer 2023 newsletter, developed with the help of PPG members.  In th...
GP Annual Patient Survey Results 2023
The annual GP Patient survey results have been published, and we are delighted to be recognised as one of the t...
The NHS at 75
5 July 2023 marks 75 years of the National Health Service. Treating 1.3 million people a day in England, the N...
Pharmacy Options for our Patients
When you require medication, such a repeat prescription, we electronically send the prescription to your nominat...
More space, new consulting rooms and more face-to-face appointments at our Lake Road Surgery branch.
As recently communicated, Verwood Pharmacy has relocated from the Lake Road Surgery site to new premises.  O...
Important Notice - Verwood Pharmacy situated at Lake Road Surgery, Verwood, will be closing on Sunday 25th June 2023.
More information about this closure is available on the Crane Valley Primary Care Network website by following th...
May 3rd, 2023 is World Maternal Mental Health Day.
During Maternal Mental Health Week (1st to 7th May) we want to remind new parents that free NHS mental well-bei...
Would you know what to do if somebody’s heart stopped?
The British Heart Foundation offer free online CPR training. Find out more in this video created by our Patie...


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