How to contact us

Via email: cranborne.reception@dorsetgp.nhs.uk

Cranborne Surgery, Pennys Lane, 

01725 517272

Lake Road Surgery, Lake Road,

 01202 822825

At times our lines can get busy we ask for your understanding.

You can also contact us using our online forms. 

Please follow this link for more details:>>

Our website

We have one aim: to support, assist, treat and care for the community of Cranborne, Verwood and the surrounding area, helping people to obtain, regain and maintain a healthy quality of life. We currently serve over 11,800 patients at our two surgeries based at Pennys Lane, Cranborne and Lake Road, Verwood.

This website site has been developed in consultation with the members of our Patient Participation Group (PPG) to ensure it provides the information, advice, and access to the relevant services we provide to our patients.  Website content is regularly reviewed by the Practice and members of the PPG to ensure that it continues to meet the needs of our patients and provide quick and easy access to GP services online.

If you require urgent medical attention or advice outside of normal surgery hours please dial 111 or follow this link to visit 111 online.

In a genuine emergency you should call 999.  Chest pains and/or shortness of breath constitute an emergency

Access online GP services using SystmOnline here

About the Cranborne Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical information.

The Cranborne Practice is a member of the Crane Valley Primary Care Network, or PCN.  

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with general practices being a part of a network.

Primary care networks are the way local health services can work together to best meet the needs of the patients they serve.  

The Crane Valley PCN represents four practices in East Dorset:

  • The Cranborne Practice
  • Barcellos Family Practice
  • Verwood Surgery
  • West Moors Village Surgery

For more information about the Crane Valley PCN and the services offered across the locality, visit www.cranevalleypcn.org.


Our latest news and Patient information

An Event for Carers
If you are a carer and would like some support, our Crane Valley Primary Care Network colleagues are hosting ...
Winter 2022 Vaccination Programme
The Cranborne Practice is committed to meeting the communication needs of our 11,800  patients as much as ...
Patients asked to wear a mask when visiting surgery premises
Given the continuing increase in cases of people testing positive for coronavirus (COVID-19), we ask that patients we...
Our latest Practice newsletter is out now!
In our Early Summer edition, we cover the important changes to our Appointments system to improve patient acce...
IMPORTANT CHANGES to our Appointments System
From Monday, the 6th of June, a new gateway will change how you book GP appointments. The changes are intended ...
Lake Road Surgery Patient Parking Extended
We're pleased to advise that our patient car park at the Lake Road Surgery has now been extended to include the far e...
An Open Letter to Our Patients
The Practice has seen a considerable increase in requests for GP appointments recently. Please be assured we are doi...
The Spring COVID Booster Vaccination Programme has commenced
The Joint Committee on Vaccination and Immunisation has advised a further vaccine booster shot  should be offer...
Today is #SocialPrescribingDay2022
Its #SocialPrescribingDay2022, a time to recognise the valuable work done by everyone who enables Soci...
Scam Alert - COVID text message scam
Recently a fake text message purporting to be from the NHS has been circulating, demanding that you ‘order...
Follow us on social media for the latest news
For patients who use social media, please note we have Facebook, Twitter and Instagram accounts (@CranborneGP).&nbs...
We offer in person (face to face) or telephone consultations as patients prefer
Since last year, the Practice has been offering a choice of telephone or in person appointments at either the Cranbor...
Winter 2021/22 Practice Newsletter Out Now!
  Follow this link to download and read our Winter 2021/22 newsletter, The Docto...
Online booking of Nurse/Health Care Assistant(HCA) appointments now available!
  In last year's PPG survey of patient views of the Practice's online services, many respondents indicat...
COVID-19 booster jabs available for aged 16 to 17 at the Crane Valley Vaccination site.
From 17th January, the NHS COVID-19 Vaccination Programme is expanding once again to offer eligible young people ag...
Business as usual at The Cranborne Practice
Patients may have seen news reports of some health services being affected by COVID related sta...
Crane Valley PCN Vaccination Centre opening this weekend.
Final preparations are being made for the opening the new Crane Valley COVID Vaccination Centre tomorrow, 18...
Where is the new local COVID Vaccination site?
Much as we support a healthy game of golf, may we point out that the new local COVID vaccination centre is run by t...
Lake Road Surgery Car Park Repairs
Our new and improved visitor car park at our Lake Road Verwood surgery is open!   The surfa...
NHS services in Dorset continue to be under extreme pressure.
Please choose the right healthcare service in Dorset. Get the right treatment, in the right place, at the rig...


Download the latest newsletter Early Summer 2022 Newsletter

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Contact the PPG

We welcome your feedback

Please tell us what you think about the care or treatment you have received from us using our Feedback Form:>>  Note this is for feedback only and not enquiries.

This form has been developed based on NHS national guidance to help GP Practices improve patient experience.  Referred to as the Friends and Family Test (FFT), it is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

FFT feedback is regularly reviewed by the Practice team and discussed with our patient Participation Group members.  A summary of FFT feedback is regularly published on our FFT web page:>>


The NHS Friends and Family Test logo