event poster
12th Aug

An Event for Carers

If you are a carer and would like some support, our Crane Valley Primary Care Network colleagues are hosting an Afternoon Tea to help you find out how your local Social Prescribing and Health & Wellbeing Team can help you and the people you care for.  Join us at Verwood Memorial Hall on Monday 22nd August 2.30 - 4.30 pm for a chance to share friendly chat, support and advice.

Open to all carers and their loved ones.

So that we know to expect you, please call or text Rachel on 07462 521760 or email

winter flu
3rd Aug

Winter 2022 Vaccination Programme

The Cranborne Practice is committed to meeting the communication needs of our 11,800  patients as much as we are able.  Therefore, please please following this link for further information on the Winter 2022 Vaccination Programme>>

27th Jun

Patients asked to wear a mask when visiting surgery premises

Given the continuing increase in cases of people testing positive for coronavirus (COVID-19), we ask that patients wear a mask when visiting our surgery premises. Our staff continue to to do so.
In the meantime, there are other things you can do in your daily life that will help reduce the spread of COVID-19 and other respiratory infections and protect those at highest risk. Things you can choose to do are:
1. Get vaccinated.
2. Let fresh air in if meeting others indoors.
3. Practise good hygiene:
-wash your hands
-cover your coughs and sneezes
-clean your surroundings frequently
If you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, you are advised to try to stay at home and avoid contact with other people.
Front page of newsletter
6th Jun

Our latest Practice newsletter is out now!

In our Early Summer edition, we cover the important changes to our Appointments system to improve patient access to GP appointments, our latest staff news and much more.  Please let us know what you think of our patient communications on our Give Us Your Feedback page here:>>


26th May

IMPORTANT CHANGES to our Appointments System

From Monday, the 6th of June, a new gateway will change how you book GP appointments.

The changes are intended to improve the accessibility of GP services, reduce waiting times and support our patient needs, creating opportunities to access a GP on the day of need. 

From this date, GP appointment bookings will only be able to be made by telephone or online using a Systmonline account or through the NHS app or Airmid App. In person bookings may also be made at our Lake Road Surgery branch.

For more information on what is changing and why, please visit our Patient Services and Information page here:>>

Please note that there is no change to other appointment booking types.  Appointment arrangements to see a Nurse, Health Care Assistant or for vaccinations remain unchanged.

a parking sign
17th May

Lake Road Surgery Patient Parking Extended

We're pleased to advise that our patient car park at the Lake Road Surgery has now been extended to include the far end of the area (previously staff only parking).

The Cranborne Practice logo
31st Mar

An Open Letter to Our Patients

The Practice has seen a considerable increase in requests for GP appointments recently. Please be assured we are doing our best to meet this surge in demand. However, we know that some patients may be frustrated by holding in a phone queue to have their call answered or waiting for a callback.  Please read more about how we have put in place a variety of options designed to give our patients more choice and flexibility in how and when they contact and interact with us:>>

Spring COVID Booster Vaccination Programme
23rd Mar

The Spring COVID Booster Vaccination Programme has commenced

The Joint Committee on Vaccination and Immunisation has advised a further vaccine booster shot  should be offered to those most vulnerable to COVID-19 as a precautionary measure. People aged 75 years and older, residents in care homes for older people, and those with weakened immune systems will be offered a spring booster of coronavirus (COVID-19) vaccine.

You should be offered an appointment around 6 months (and not before 3 months) since your last dose of vaccine.

Please don't phone the surgery to ask when you will be called to attend.  Be assured that you will be contacted by the NHS when it is your turn.

Follow this link to download and view a guide on the Spring booster for those in the 75 and over group:>>

Social Prescribing Day 2022
10th Mar

Today is #SocialPrescribingDay2022

Its #SocialPrescribingDay2022, a time to recognise the valuable work done by everyone who enables Social Prescribing to make a difference in people's lives. Find out more about Social Prescribing and other resources to self manage your health and wellbeing on our Self Help & Wellbeing page:>>

Scam alert sign
26th Feb

Scam Alert - COVID text message scam

Recently a fake text message purporting to be from the NHS has been circulating, demanding that you ‘order a PCR testing kit’. The scam has now been taken down, but we urge you to be vigilant for others. The NHS will never ask you for your bank details, so please be aware of suspicious emails or text messages. If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible:
• Report suspicious emails by forwarding it to:”
• Report suspicious text messages by forwarding them to 7726
• Or call 0300 123 2040
Facebook Home Page
20th Feb

Follow us on social media for the latest news

For patients who use social media, please note we have Facebook, Twitter and Instagram accounts (@CranborneGP).  We often post breaking news on Facebook earlier than it is posted on this website, so please follow us so these posts appear in your news feed.  

As well as the ways in which you can get in touch with us published on our Contact Us page, you can also send us a message from our Facebook page.

Clinician taking a patient's pulse
8th Feb

We offer in person (face to face) or telephone consultations as patients prefer

Since last year, the Practice has been offering a choice of telephone or in person appointments at either the Cranborne or Lake Road Surgeries. Telephone appointments offered through Systmonline Patient Access are via telephone. However we want to remind patients it is possible to book an in person appointment quickly and easily online using the GP Appointment Request form available on our website by following this link:>>

Nurse/Healthcare Assistant appointments can also be booked this way using the Nurse/HCA Appointment Request form here:>>

Patients can also choose a preferred appointment day and time and they will be offered the first available appointment that meets their needs.

Extract of Practice Newsletter
2nd Feb

Winter 2021/22 Practice Newsletter Out Now!

In this issue:
  • What’s been happening in the Practice since our August newsletter
  • The latest staff news and Who’s who in the Practice Management and Administration team and
  • How you can help us ensure the Practice website meets the needs and expectations of our patients.
We hope you find the content valuable. Please feel free to give us your feedback on the newsletter and any other topics you would like to see us cover in future issues.
Thank you.
See a Norse or Health Care Assistant
26th Jan

Online booking of Nurse/Health Care Assistant(HCA) appointments now available!

In last year's PPG survey of patient views of the Practice's online services, many respondents indicated that they would like to book routine appointments with clinicians other than a GP. For example, they said they would like to go online to book blood tests, smear tests or request other health services. Unfortunately, the varying duration in these appointment times meant it was impossible to offer online booking of Nurse/HCA appointments through SystmOnline. However, we are now pleased to provide patients with the ability to book these online using the Nurse/HCA Appointment Request form.
A teenage girl with her father
17th Jan

COVID-19 booster jabs available for aged 16 to 17 at the Crane Valley Vaccination site.

From 17th January, the NHS COVID-19 Vaccination Programme is expanding once again to offer eligible young people aged 16 and 17 the chance to receive booster COVID-10 vaccination.  We can administer these at the Crane Valley PCN Vaccination site. 

Please note that in line with JCVI guidance, the NHS cannot vaccinate 16 and 17-year-olds within 12 weeks (84 days) of a positive COVID-19 test.  Those aged 16 and 17 and considered at high risk from COVID-19 must wait four weeks (28 days) from the date of a positive COVID-19 test before getting any dose of the vaccine.  However be assured we will be ready for you when your waiting period is over. 

For information on COVID vaccines and how to book an appointment, visit our COVID Vaccines information page:>>

The Cranborne Practice logo
5th Jan

Business as usual at The Cranborne Practice

Patients may have seen news reports of some health services being affected by COVID related staff shortages.   We want to assure our patients that everyone at The Cranborne Practice continues to work at full capacity with no health services cancelled or on hold. While coronavirus offers challenges for health services, we are still here for you. You can help us by
• Getting vaccinated
• Letting fresh air in you meet indoors. Meeting outdoors is safer
• Wearing a face covering in crowded and enclosed areas where you come into contact with people you do not usually meet
• Washing your hands regularly
• If you have symptoms of COVID-19, self-isolate and book a PCR test
• Taking a rapid lateral flow test if you are visiting somewhere that is at a high risk
Thank you 
Entrance to Vaccination Centre
17th Dec 2021

Crane Valley PCN Vaccination Centre opening this weekend.

Final preparations are being made for the opening the new Crane Valley COVID Vaccination Centre tomorrow, 18th December.   Following the recent announcement that all eligible people will be offered a COVID-19 booster jab by the end of the year, locally we are stepping up our efforts to deliver as many life-saving vaccinations as we can.  If you are someone you know is due to attend please read the important information about what to expect on our Community Vaccination Centre page by following this link:>>
Crane Valley Vaccination Centre address
14th Dec 2021

Where is the new local COVID Vaccination site?

Much as we support a healthy game of golf, may we point out that the new local COVID vaccination centre is run by the Crane Valley Primary Care Network and not associated with the Crane Valley Golf Club!  The Vaccination Centre is located at 131 Newtown Road, Verwood  BH31 6EH.

In response to national COVID vaccination programme guidance as we receive it, GP surgeries within the Crane Valley network continue to develop clinic arrangements due to start this weekend.  We hope to have more information on what to expect when attending the Crane Valley COVID Vaccination Centre as soon as we can.  In the meantime, keep an eye on this website or Follow us on Facebook, Twitter or Instagram for the latest news.

Accessible parking spaces
9th Nov 2021

Lake Road Surgery Car Park Repairs

Our new and improved visitor car park at our Lake Road Verwood surgery is open!
The surface has been renewed, and the issue causing the pothole, which visitors previously had to negotiate when driving or walking across the car park, has been addressed. Parking bays are now clearly marked, including those accessible spaces for blue badge holders. We have even marked lanes in readiness for future Drive Through clinics!
Thank you for your patience while this work was carried out. We want our patients to keep safe and well, but we trust that these improvements will be helpful when do need to visit us or Verwood Pharmacy. 
An ambulance
14th Sep 2021

NHS services in Dorset continue to be under extreme pressure.

Please choose the right healthcare service in Dorset. Get the right treatment, in the right place, at the right time.

If you’re unwell and are unsure about where to go, visit  NHS 111 online or call 111.

At this very busy time, your 111 call may take a little longer to answer than usual but staff will get to you as quickly as possible. Please be patient and choose the right care.

For ongoing or non-urgent concerns please contact us or your local pharmacist for advice.

Only call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Thank you for your support.

Scam alert sign
1st Sep 2021

Scam alert - COVID-19 Travel Pass

We have made me aware that fraudsters sending emails purporting to be from the NHS, are taking advantage of people’s excitement for their holidays by inviting them to apply for a COVID-19 travel certificate.

The scammers have sent emails with links that ask recipients to accept or decline the invitation within a short timeframe.  These emails are fake, and the links within them lead to genuine-looking websites that steal your personal and financial information.

This and other scams look real and sound convincing – the best approach is to be aware and follow the ABC rule.
• Accept nothing.
• Believe nobody.
• Check everything.

For the official information on How to get the NHS COVID Pass and demonstrate your coronavirus (COVID-19) status when travelling abroad and domestically at events and venues in England, please follow this link to the official Government advice>>
If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting the Action Fraud website here>>

An extract of the Practice Autumn Newsletter for patients
31st Aug 2021

Autumn Issue of our Practice Newsletter for Patients

Please take some time to look at our our Autumn 2021 Practice newsletter, The Doctors Notes. In this issue:
  • The latest staff news and how our team provides strength and depth to care for you
  • Details of this year's Winter Flu Clinics and how to book an appointment quickly and easily
  • Information on how GP Practices have continued to provide support despite increased workload during the COVID-19 pandemic.
Please feel free to print and share with any patients you know who don't have access to view this on a computer of mobile device.
19th Jul 2021

Patients, staff and visitors to continue to wear face coverings

We’re aware of the planned move to lifting the remaining COVID restrictions in England from the 19th of July.  However, we will continue to ask that face-coverings are worn and social distancing rules followed.

Guidance from NHS England is that these measures should remain in place across healthcare settings so that the most vulnerable people can continue to attend healthcare appointments safely when required.

We are acting very cautiously with NO CHANGE to social distancing, face coverings and PPE for healthcare staff, and we are asking our visitors to do the same.  Please remember:

  • Do not attend the surgery unless you have been offered an appointment.
  • If you are asked to attend, please wear a mask, use the hand sanitiser provided and practice social distancing when required.
  • Most importantly, do NOT come to the surgery if you have symptoms of coronavirus or are self-isolating.

In the interests of patient and staff safety, GP consultations will continue to be provided by triage and telephone appointments in the first instance, with face-to-face appointments offered where there is a clinical reason.

Request GP sick note
15th Jul 2021

Improved Access to eConsult through our Website

Following patient feedback, we have updated our new website to make it easier for patients to access eConsult to request a review for a long term health conditions such as Asthma, Blood or Diabetes.

Reviews are a way of letting us know how you're managing with your long term condition, your contraception, or your medication.

We offer the ability to request a Review using eConsult  for the following:

  • Asthma review
  • Blood Pressure review
  • COPD review
  • Contraceptive Pill review
  • Depression or anxiety review
  • Diabetes review
  • HRT review
  • Medication review
  • Thyroid review

Only complete a review if you've been asked to do so by us.

5th Jul 2021

Accountable/Named GP for all patients

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience, if you have a medical card your Accountable GP will be the named doctor you are registered with.

Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.

Please note: there is no need to telephone the practice for this information. Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

Dorset care Records
29th Jun 2021

About the Dorset Care Record (DCR)

The Dorset Care Record is a new, confidential computer record that will, over time, include a range of health and social care shared information to help improve the care you receive.  The DCR is a safe way to keep all of your health information in one place. This means that it is easier and quicker for GP's, Nurses, and Social Workers to give you the right care.

If you have not already been given a booklet, then please ask Reception for a copy. Further information is also available by following this link:>>Welcome to the Dorset Care Record. 

a child being vaccinated
29th Jun 2021

Promoting the importance of childhood vaccinations

The vaccination jabs that children receive in their early years – between birth and when they first go to school – are very important in helping them build protection against infections such as meningitis, diphtheria, polio, measles, and mumps. 

These diseases are in circulation and an infection can cause serious complications, particularly for a child.  But it is not only the child who is protected, vaccination programmes protect the whole population by making it harder for a disease to spread to others. 

It is particularly important that children are fully up-to-date with all their jabs before they start school for the first time, which is when they come into contact with more potential sources of infection.

The vast majority of parents do ensure their child has been fully protected, but there are many children who are missing doses and are therefore at risk.

 More information is available on the NHS Choices website, and if in any doubt that your child is missing important vaccinations you should speak to one of our Receptionists to check your child’s immunisations are up-to-date.

23rd Jun 2021

Over The Counter Medicines (OTC)

The Cranborne Practice no longer prescribes Over the Counter medicines for a range of minor health conditions, as the NHS currently spends £136 million on prescriptions for medicines such as Paracetamol that can be bought over the counter at Pharmacies and Supermarkets. 

By reducing the amount the NHS spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes, and mental health problems.

Please click here for more information and a list of minor health conditions you can buy over the counter medicines for.