Appointments System

We operate an appointment system and aim that you will be able to obtain an appointment within two days with a doctor and within one day with another health care professional.

Urgent or emergency cases will be seen on the same day; however we ask that you telephone as early as possible after 08:30 for a morning appointment and 16:00 for an evening appointment, so that suitable arrangements can be made to see you.

Speaking to a Doctor or a Nurse on the Telephone

Interruptions during consultations are upsetting for both doctors and patients so we have certain “set times” that the doctors and nurses will phone you back. These are usually at the end of surgery for non-urgent cases, or in the case of the “triage” doctor for that morning usually about 10:30 for urgent issues.

Note: Please leave an accurate telephone number that will help doctors and nurses to get in contact with you and please be available to take the call to prevent any delay.

Booking Appointments Online

We offer the ability for patients to book appointments online, which means you can book an appointment 24/7 without having to phone the surgery.  

Patients who have registered to use the Systmonline Patient Access system can booking appointments online using their SystmOnline login, which is the same login details as the online repeat prescription requests. If you don’t have a SystmOnline login, please email with a photo or scan of your ID (driving license preferably as it has address) and then the Practice will email back the log in details.

If you are not registered to use Systmonline, we offer the ability to request an appointment using our Appointment Request eForm by following this link:>>

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation form by following this link:>>. 

You can also cancel your appointment by sending us a Direct Message from our Facebook page.


If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Extended Hours

The practice runs extended hours for patients who are unable to attend between 08:00 and 18:30 – (i.e. work out of the area, leave work late, childcare, caring or cared for by people). These appointments can be booked direct with a GP, and are available at Cranborne on a Monday and Tuesday between 18:30 – 20:00 and on a Wednesday at Lake Road Surgery between 18:30 - 20:00.

The Practice also runs nurse led clinics at Lake Road Surgery on Saturdays twice a month from 09:00 – 12:00.

Improving Access to General Practice Services

We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you like to be offered one of these appointments, please ask. These appointments may be at a different site e.g. Poole General Hospital.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Medical Education

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialities. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.