Getting online


How to access GP online services

Using SystmOnline Patient Access

Just over 4,300 of our patients now actively use SystmOnline to access our services.  If more patients used digital services, Practice resources could be allocated to support improvements to other aspects of care services, including a better experience for patients – particularly those who still need to visit or use the phone.

Using a SystmOnline Patient Access account you can:

  • order repeat prescriptions quickly and easily
  • book routine GP telephone appointments
  • view your patient record and see test results
  • update your contact details
  • send secure messages to the Practice


Using Apps for Mobile Devices

You can download and sign up to use the NHS App to do the same – just in a different way.

If you have not already done so and want to sign up to access online services,  please email with a photo or scan of your ID (driving license preferably as it has address) and we will email back the log in details.

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16 years old an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially. 

Another online resource is eConsult.  This option allows you  to:

  • request a sick note from your GP
  • request health reviews (Asthma, COPD, Diabetes etc.)
  • request medication review

Mary has been a patient of The Cranborne Practice for 17 years. 

Mary has very limited mobility and cannot walk after an accident. She finds online resources a real bonus and has always found that there is help on hand.

View this YouTube video, where she explains why taking advantage of online options to access help for health needs is so important.

Need help getting access to Online services?

Our Patient Participation Group members have created a number of useful guides to help you.  These can be downloaded and are in PDF format.

Your guide to GP Online Services - download the document here:>>

Your guide to download and register to use the NHS Appdownload the document here:>>

Your guide to using Systmonline Patient AccessIN DEVELOPMENT

Your guide to downloading and logging into the Airmid app - download the document here:>>

Your guide to using the Airmid app - download the document here>>


Do you or someone you know need in person help to get online?  

If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.
Your local Digital Champion offers FREE Digital Learning sessions by appointment on Friday mornings between 10.30 am and 12.30 pm at Verwood Library. 

To book a slot contact Verwood Library, not the surgery.  You can call 01202 822972, email or pop into the Library to reserve a space.

Digital Champion Poster