SystmOnline Patient Access


Help Us Help You.  When booking an appointment with a GP or other Healthcare Professional using SystmOnline or the Airmid app, please ensure you:

  • note whether it’s a telephone or face-to-face appointment
  • note what surgery branch (Lake Road or Cranborne site) you are booking to attend
  • provide a reason for the appointment so the clinician can be prepared

Booking appointments with our Health Care Assistants

A reminder to our patients booking appointments with our Health Care Assistants (HCAs) via SystmOnline that the slots offered are for blood tests only. We offer routine blood test slots through SystmOnline etc. because they are of a defined duration.

Booking a non-routine HCA appointment this way enables our Reception team to find the right appointment slot for the patient. 

patients may still book quickly and easily online using our Nurse/HCA Appointment booking form by following this link:>>

Booking a non routine HCA appointment this way enables our Reception team to find the right appointment slot for the patient. Thank you.

Your SystmOnline account allows you to:

  • Book GP consultations
  • Book routine blood test appointments
  • Cancel booked appointments
  • Order repeat prescriptions
  • Submit custom prescription requests
  • Access your medical record to see all the events
  • View and download test results
  • Exchange messages with your GP practice
  • View your medications
  • View and download letters to and from your GP
  • View and change your contact details
  • Change the local pharmacy through which you receive prescriptions

If you have not already done so and want to sign up to access online services,  please email with a photo or scan of your ID (driving license preferably as it has address) and we will email back the log in details.

Ordering prescriptions for children up to age 15

Parents or an adult with parental responsibility can obtain their child's username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 16 years old an individual is deemed to be a "young adult" and will be able to obtain their own username and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially.